Privacy Policy

TCG Repair (“TCG Repair,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, submit an order request, ship cards to us, purchase services, track an order, or otherwise communicate with us.

By using our website or submitting information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide

We may collect information that you voluntarily provide, including:

• First and last name

• Email address

• Telephone number

• Billing and return-shipping address

• Card names, sets, numbers, quantities, and condition details

• Estimated and declared card values

• Requested services and add-ons

• Shipping preferences and tracking information

• Photographs or videos of cards and packages

• Customer messages, instructions, and service approvals

• Electronic signatures

• Treatment authorizations and waiver acknowledgments

• Marketing and content-use preferences

Payment Information

Payments may be processed by a third-party payment processor. TCG Repair generally does not directly receive or store complete payment-card numbers, security codes, or bank-account credentials.

We may receive limited transaction information, such as:

• Payment status

• Transaction amount

• Payment date

• Transaction or invoice identifier

• Billing name and contact information

Information Collected Automatically

When you use our website, certain technical information may be collected automatically, including:

• Internet Protocol address

• Browser and device type

• Operating system

• Referring pages

• Pages viewed

• Date and time of access

• Website interactions

• Cookie or similar technology identifiers

The information collected depends on the website, analytics, security, and hosting tools enabled on our website.

2. How We Use Information

We may use personal information to:

• Review and respond to order requests

• Generate and manage order numbers

• Confirm pricing and requested services

• Process payments

• Provide shipping and packaging instructions

• Receive, identify, inspect, document, and return customer cards

• Provide treatment recommendations

• Request approval for additional services

• Send order confirmations and progress updates

• Provide customer order tracking

• Coordinate inbound and return shipping

• Maintain treatment, condition, and chain-of-custody records

• Document card condition before and after service

• Respond to customer questions and support requests

• Detect fraud, misuse, or security incidents

• Enforce our agreements and protect legal rights

• Maintain tax, accounting, insurance, and business records

• Comply with applicable legal obligations

• Send marketing communications when a customer has opted in

We may also use aggregated or de-identified information for operational planning, service improvement, and general business analysis.

3. Card Photography and Content Use

We may photograph or record customer cards for intake documentation, condition assessment, treatment records, security, quality control, dispute resolution, and before-and-after comparisons.

Operational photographs may be stored with the customer’s order records.

We will not publicly use identifiable photographs or videos of a customer’s cards for advertising, social media, educational content, or promotional materials unless the customer has provided separate permission.

Customers may decline promotional content use without affecting their eligibility for service.

4. How We Share Information

We may share information with service providers that assist us in operating the business, including:

• Website hosting and form providers

• Google Workspace, Google Sheets, Google Drive, and Google Apps Script

• Payment processors

• Email and communication providers

• Shipping carriers and shipping-software providers

• Website analytics and security providers

• Accounting, insurance, legal, and professional advisers

These providers may access information only as reasonably necessary to perform services on our behalf or as permitted by their own applicable terms and privacy policies.

We may also disclose information:

• To comply with applicable laws, subpoenas, court orders, or government requests

• To prevent fraud, theft, abuse, or security incidents

• To protect TCG Repair, our customers, or other persons

• To establish, exercise, or defend legal claims

• In connection with a merger, sale, restructuring, financing, or transfer of the business or its assets

• With your direction or consent

TCG Repair does not sell personal information for monetary compensation.

5. Shipping Information

We may provide names, addresses, telephone numbers, email addresses, declared package values, and other necessary information to shipping carriers for the purpose of purchasing labels, arranging delivery, obtaining insurance, requiring signatures, tracking shipments, and investigating lost or damaged packages.

Shipping carriers process information according to their own privacy policies.

6. Electronic Signatures and Waivers

When you electronically sign an order form, treatment authorization, liability waiver, or other agreement, we may retain:

• Your typed legal name

• The date and time of submission

• The applicable waiver or agreement version

• Your order number

• Your submitted acknowledgments

• Technical records associated with the submission

These records may be retained for contract administration, insurance, dispute resolution, security, and legal compliance.

7. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Operate website features

• Process form submissions

• Remember user preferences

• Maintain website security

• Understand website traffic and usage

• Diagnose technical problems

• Measure marketing performance

You may be able to limit or disable cookies through your browser settings. Disabling cookies may affect certain website functions.

Where required, we will request consent before using nonessential cookies or similar tracking technologies.

8. Marketing Communications

We may send promotional emails only when you have opted in or when otherwise permitted by law.

You may unsubscribe by using the unsubscribe link in a marketing email or by contacting us.

Unsubscribing from promotional messages will not prevent us from sending transactional communications concerning:

• An active order

• Payment

• Shipping

• Treatment approval

• Customer support

• Security

• Changes affecting a service you requested

9. Data Retention

We retain personal information for as long as reasonably necessary to:

• Review and complete orders

• Provide customer support

• Maintain service and treatment records

• Fulfill tax and accounting obligations

• Maintain insurance documentation

• Resolve disputes

• Prevent fraud

• Enforce agreements

• Comply with applicable law

Different types of information may be retained for different periods. Electronic signatures, waivers, transaction records, shipping documentation, condition photographs, and treatment records may be retained after an order is completed when reasonably necessary for business, insurance, or legal purposes.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it.

10. Information Security

We use reasonable administrative, technical, and physical safeguards intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

• Restricted access to order records

• Password-protected accounts

• Multi-factor authentication when available

• Controlled access to Google Sheets and Google Drive

• Secure website connections

• Order-number verification

• Secure physical storage of customer cards and records

No online system, electronic storage method, or transmission method is completely secure. We cannot guarantee absolute security.

11. Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have the right to request that we:

• Confirm whether we maintain personal information about you

• Provide access to certain personal information

• Correct inaccurate information

• Delete certain personal information

• Provide a copy of information you submitted

• Stop sending marketing communications

• Explain the categories of information we collect and disclose

We may need to verify your identity before completing a request. Certain information may be retained when reasonably necessary to complete transactions, comply with law, maintain financial or contractual records, prevent fraud, resolve disputes, or protect legal rights.

To submit a request, contact us using the information at the end of this policy.

12. Children’s Privacy

TCG Repair’s website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 without appropriate parental or legal-guardian involvement.

A parent or legal guardian should submit and sign any order involving a customer under 18.

If we learn that personal information was submitted directly by a child under 13 without appropriate authorization, we may delete it. A parent or guardian may contact us to request review or deletion of the information.

13. Third-Party Websites and Services

Our website may contain links to payment processors, shipping carriers, social-media platforms, grading companies, or other third-party websites.

TCG Repair does not control the privacy, security, or data practices of those third parties. Review their privacy policies before submitting information to them.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, legal obligations, or business practices.

The updated version will be posted on this page with a revised effective date. Material changes may also be communicated through the website or by email when appropriate.

15. Contact Us

Questions, concerns, or privacy requests may be submitted to:

TCG Repair
support@ghostware.ai